Escape Room Jobs at The Mystery Rooms


2 x Venue Managers – Part Time

 $27-32 ph (+ Super)

Job Description

Due to business expansion in 2018, we are now recruiting for 2 x Part Time Venue Managers to Head up our Front of House Operations and Back Office Administration.

Reporting to the company Directors, The Venue Manager is responsible for maintaining 5 star product, service and venue standards. The role balances a need for diligent administration and routine processes, with dynamic leadership and a drive to impress.

The Venue Manager we are seeking will be a true people person who has a proven ability to build relationships with staff and the customers alike. The suitable person for this role will be motivated and enthusiastic about growing and developing this business to new levels of success.

Skillset Required

To be considered for this role you will be able to demonstrate the following skills:

  • Strong planning and organisational skills
  • Hands-on management style, leading by example
  • Ability to hire, train and support casual staff to maintain high business standards
  • Ability to manage labour costs and rosters
  • Excellent oral and written communication skills
  • Exceptional customer service skills
  • Self-starter willing to take initiative to consistently achieve outstanding customer reviews
  • Ability to multi-task and work under pressure
  • Process and results driven with a keen eye for detail
  • Ability to identify areas of attention (e.g. puzzles which require fixing) and ensure that necessary action is taken
  • Strong IT skills

Additionally, experience of sales and marketing (e.g. social media marketing, newsletters etc) will be highly regarded.

Job Applications

The suitable person for this role will be motivated and enthusiastic about growing and developing this business to new levels of success, so commercial and practical skills are vital.

Applicants must be ready to take on the challenge of being instrumental in maintaining and improving the profile and commercial success of our venue within what is becoming a highly competitive market.

This is a part time role, Tuesday – Sunday with variable hours.

To apply for this role please send your resume and cover letter to [email protected]

Interviews will be carried out in January with a commencement date in February.


Escape Room Jobs: Agents of GRIMM

Are you looking for amazing escape room jobs in Melbourne? Look no further!

Agents of GRIMM are the mostly forgotten guardians of the borderlands between Earth and Fairy Tales. We pride ourselves on keeping peaceful and silent order, but recent fairy tale activity has meant an increasing workload for us all.

The Mystery Rooms is now expanding our agents of GRIMM team, looking for a friendly, reliable casual staff member to join our amazing team of 4.

As the 5th agent of GRIMM your primary duty will be briefing your teams in character and supporting them during the duration of the 60 minute games. Afterwards some quick diligent puzzle resetting is required for the next team.

It is a fun, fast paced environment and we take great pride in our exceptional customer service and feedback.

As an agent of GRIMM you must be passionate about hospitality and have excellent customer service.

At least a basic understanding of Escape Rooms is also required. Preferred candidates will also have played at least one of our games.

Agents of GRIMM must remain in character for the duration of the experience, so applicants with a strong work ethic and passion for drama or theatre are strongly encouraged to apply.

Previous acting experience however is NOT a prerequisite if you have a desire to have fun in a role – we allow agents to invent their own characters and backgrounds to make life easier!

Our customer base is varied, ranging from kids birthday parties, family groups, avid gamers to corporate team bonding. You will need to be able to adjust your levels of interaction as appropriate for each group.

The role will also require resetting the venue, basic cleaning duties and some basic facility maintenance. If you have time to lean …. You have time to clean.

Key Skills

  • Confident and friendly personality
  • Proven customer service experience
  • Good problem solving ability
  • Positive attitude
  • Patience
  • Ability to work effectively as a team player


  • An element of simple bar service will feature in your role so an RSA is required.
  • A working with children card is also required to be successful in this application.

No tailored cover letter? = No response.

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Escape Room Melbourne Fairy Tale


Victorian Sales Manager

The Mystery Rooms is looking to hire a Part Time Sales Manager who will introduce our proven Team Building Product to a broader Melbourne market.

Reporting directly to the Managing Director, the Sales Manager will be responsible for the maintenance and growth of our corporate & schools sales pipelines.

The right candidate will come from a BDM or Sales role and bring initiatives to expand reach, help to develop sales collateral and have a strong B2B mentality. They will also possess strong verbal and written skills, have a strong understanding of revenue & profit and be competent with using a sales pipeline in addition to excel spreadsheets where required.

Key Skills

  • BDM or Sales experience
  • B2B mentality
  • Self motivated
  • Strong written/verbal skills
  • Good with numbers

Flexible working hours mean that the right candidate can balance their sales duties with their lifestyle. Perfect role for new Mums, individuals with personal projects or just someone who enjoys a part time life style!

Closing Wednesday 13th December 2017

Applicants with missing or generic cover letters will be ignored.