26 March 2020 – Coronavirus (COVID-19) update:
Due to the recent government announcement, The Mystery Rooms (along with the entire entertainment industry) will be closed until further notice. We have lost 100% of our income and all staff have lost their jobs.
To date we have reached out to all customers with future bookings and issued a gift voucher directly to hold that balance to enjoy your game at a future opportunity – if you have not received that voucher please check your junk/spam first – then send a Gift Voucher inquiry to [email protected]
To all our customers that have written to us in support – your words have been so kind and we are eternally grateful. We hope to get through this situation and provide more entertainment to you in the near future.
The situation now is that The Mystery Rooms has exhausted all financial options to borrow further funds to repay customers at this time. In response, Jodie and I will be drawing down our personal Superannuation to repay anyone who does not wish to support the business at this time.
The government advice is that this is available to draw down immediately after they have processed the quarterly BAS statements at the end of April.
If this occurs as promised, any customers not wanting to support the business will receive 100% refund with no fees applied.
Until then please stay safe, and if like us you have lost your livelihoods – please don’t lose hope.
The Mystery Rooms