Promotional Specials – Terms and Conditions

The following terms and conditions apply to all promotional specials offered by The Mystery Rooms Pty Ltd. The Mystery Rooms Pty Ltd retains the right to amend, suspend, or withdraw any promotion at any time without notice. All promotions are subject to availability and may end once promotional quotas have been reached. Customers must comply with standard booking, rescheduling, and cancellation policies. Promotional benefits are non-transferable and not redeemable for cash unless explicitly stated. Any misuse of promotions, including fraudulent bookings or attempts to combine offers, may result in cancellation of bookings or revocation of promotional benefits. By participating in any promotion, customers agree to abide by all rules and terms set forth.

ACTIVE OFFERS

Wallet Credit applied to member accounts upon completion of games. 

 

EXPIRED OFFERS

ESCAPE20 – 20% OFF GAMES OFFER

Promotion Overview

Use COUPON CODE: ESCAPE20 when completing your order in the checkout page to receive 20% off your game price.

Terms and Conditions

  • Valid on Orders placed from 11:00 on 15 January 2025 until the offer is discontinued.
  • The Mystery Rooms reserves the right to discontinue this offer without notice.
  • Customers MUST use ESCAPE20 coupon code when completing order
  • NOT valid on purchases of Gift Vouchers.
  • 20% off coupon code is valid even when redeeming Gift Vouchers or Wallet Credit.

Buy One Get One Free Promotion: 4+ Players

MEMBER ACCOUNTS ONLY! (It’s FREE to register!)

Promotion Overview

Receive wallet credit equal to one game when you login to your account/create an account at checkout & purchase a full-priced escape room game at The Mystery Rooms for 4+ players. The wallet credit can be used to book a second game with identical player numbers as the first booking. No promo code or activation is required.

If you would like to create a FREE member account now – all you need is an e-mail!

Create Free Account

Terms and Conditions

  • Customers MUST make a booking and tick ‘create an account’ or login to their account first and make a booking.
  • Guest checkout orders will NOT create a member account and will NOT receive wallet credit.
  • Applies to bookings made from 4 November 2025 for a limited time only.
  • Bookings can be future dated up to Easter 2026.
  • Buy One Get One Free promotion does not apply to Gift Voucher purchases.
  • Customers do not need to book both games at the same time.
  • Upon purchase of a full-priced game, customers are issued wallet credit equal to one game with the same player numbers.
  • Customers must log in to their account to access wallet funds (password reset may be required for first-time login).
  • The second booking must have identical player numbers to the first game.
  • The second game does not need to be at the same venue as the first game.
  • Wallet credit is non-transferable and cannot be redeemed for cash.
  • Offer is valid only for purchases made via debit or credit card. Redemptions of pre-existing Gift Vouchers are not eligible for this promotion.
  • Valid at all Mystery Rooms locations.
  • No limit per customer — multiple purchases during the promotion can earn multiple wallet credits.
  • The Mystery Rooms Pty Ltd reserves the right to cancel any bookings or wallet credits if the promotion rules are breached.
  • The Mystery Rooms Pty Ltd may withdraw this offer without notice once the promotional sales quota has been fulfilled.

Eligibility

  • Customers MUST make a booking and tick ‘create an account’ or login to their account first and make a booking.
  • Guest checkout orders will NOT create a member account and will NOT receive wallet credit.
  • Buy One Get One Free applies to 4+ player bookings only.
  • Buy One Get One Free promotion does NOT apply to Gift Voucher purchases.
  • Available to all customers making eligible bookings with debit or credit card.
  • Customers must comply with standard booking, rescheduling, and cancellation policies.
  • Promotion cannot be combined with other offers unless explicitly stated.

Booking and Redemption

  • Wallet credit is automatically applied to the customer’s account after purchase of a full-priced game.
  • Customers must use the wallet credit to book a second game with identical player numbers as the first game.
  • Wallet credit must be redeemed under the same account and is non-transferable.