The Mystery Rooms – Terms and Conditions

Refusal of Entry – Payment Forfeited

The Mystery Rooms reserves the right to prohibit access to players if any or all of the below conditions occur:

1) Players arriving intoxicated or under the influence of drugs. If you are above the legal limit to drive a vehicle then you are too intoxicated to play an escape room responsibly.

2) Players arriving after their session start time. Players are reminded to arrive onsite 15 minutes prior to their start time for registration and briefing.

Refund Policy

Website bookings made will be reflected on your financial statements as transactions from Mystery Rooms Productions (ABN: 78 645 057 834).

When selecting products and sessions, please do so carefully as we don’t provide refunds if you make a mistake or change your mind. Check your confirmation e-mail and contact us immediately with any errors on your part. Provided the session time is further than 48 hours in advance and a mistake is raised with us within 24 hours of the error we will amend or refund with no additional charges. Bank fees & booking fees are not refundable under any circumstances.

If you do need to change your booking we will transfer your booking to a different time and date where availability allows and 48 hours notice has been given.

Cancellations within 48 hours or no-shows will be charged the full amount.

If you are late for your session your session duration may be reduced to maintain our booking schedule.

For group bookings where a 50% deposit or full payment has been made the below conditions apply:

1) Deposits will be forfeited where fewer than 21 days notice is provided. Any remaining balance will be returned.

2) Cancellations in advance of 21 days will have deposits returned, less a cancellation fee of $100 per group.

Impaired mobility players.

We have catered for players with impaired mobility, including wheelchairs HOWEVER we are NOT a wheelchair friendly venue.

We do not have wheelchair friendly bathroom facilities and we make alternate arrangements for players to enter and leave the building. Some games and puzzles are inaccessibly to players with significant impaired mobility.

Please contact us in advance with any questions – we are always happy to discuss and we always extend invitations to organisers to come and receive a tour of the premises to decide if our venue is suitable for your group.

Privacy Policy

General information

When you use our store services, you trust us with your information. This Privacy Policy is meant to help you understand what data we collect, why we collect it, and what we do with it. When you share information with us, we can make our services even better for you. For instance, we can show you more relevant search results and ads, help you connect with people or to make sharing with others quicker and easier. As you use our services, we want you to be clear how we’re using information and the ways in which you can protect your privacy. This is important; we hope you will take time to read it carefully. Remember, you can find controls to manage your information and protect your privacy and security. We’ve tried to keep it as simple as possible.

Right to access, correct and delete data and to object to data processing

Our customers have the right to access, correct and delete personal data relating to them, and to object to the processing of such data, by addressing a written request, at any time. The Company makes every effort to put in place suitable precautions to safeguard the security and privacy of personal data, and to prevent it from being altered, corrupted, destroyed or accessed by unauthorized third parties. However, the Company does not control each and every risk related to the use of the Internet, and therefore warns the Site users of the potential risks involved in the functioning and use of the Internet. The Site may include links to other web sites or other internet sources. As the Company cannot control these web sites and external sources, the Company cannot be held responsible for the provision or display of these web sites and external sources, and may not be held liable for the content, advertising, products, services or any other material available on or from these web sites or external sources.

Management of personal data

You can view or edit your personal data online for many of our services. You can also make choices about our collection and use of your data. How you can access or control your personal data will depend on which services you use. You can choose whether you wish to receive promotional communications from our store by email, SMS, physical mail, and telephone. If you receive promotional email or SMS messages from us and would like to opt out, you can do so by following the directions in that message. You can also make choices about the receipt of promotional email, telephone calls, and postal mail by visiting and signing into Company Promotional Communications Manager, which allows you to update contact information, manage contact preferences, opt out of email subscriptions, and choose whether to share your contact information with our partners. These choices do not apply to mandatory service communications that are part of certain store services.

Information we collect

Our store collects data to operate effectively and provide you the best experiences with our services. You provide some of this data directly, such as when you create a personal account. We get some of it by recording how you interact with our services by, for example, using technologies like cookies, and receiving error reports or usage data from software running on your device. We also obtain data from third parties (including other companies). For example, we supplement the data we collect by purchasing demographic data from other companies. We also use services from other companies to help us determine a location based on your IP address in order to customize certain services to your location. The data we collect depends on the services and features you use.

How we use your information

Our store uses the data we collect for three basic purposes: to operate our business and provide (including improving and personalizing) the services we offer, to send communications, including promotional communications, and to display advertising. In carrying out these purposes, we combine data we collect through the various store services you use to give you a more seamless, consistent and personalized experience. However, to enhance privacy, we have built in technological and procedural safeguards designed to prevent certain data combinations. For example, we store data we collect from you when you are unauthenticated (not signed in) separately from any account information that directly identifies you, such as your name, email address or phone number.

Sharing your information

We share your personal data with your consent or as necessary to complete any transaction or provide any service you have requested or authorized. For example, we share your content with third parties when you tell us to do so. When you provide payment data to make a purchase, we will share payment data with banks and other entities that process payment transactions or provide other financial services, and for fraud prevention and credit risk reduction. In addition, we share personal data among our controlled affiliates and subsidiaries. We also share personal data with vendors or agents working on our behalf for the purposes described in this statement. For example, companies we’ve hired to provide customer service support or assist in protecting and securing our systems and services may need access to personal data in order to provide those functions. In such cases, these companies must abide by our data privacy and security requirements and are not allowed to use personal data they receive from us for any other purpose. We may also disclose personal data as part of a corporate transaction such as a merger or sale of assets.